Operations & Maintenance

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Dude Solutions is a leading software-as-a-service (SaaS) provider of operations management solutions to government organizations both large and small.

Live Events

Spotlight On Operations & Maintenance

PWX@Home works around your busy lifestyle. You can choose one afternoon per month to set aside and embrace an all-new virtual learning experience. The second Tuesday of each month from August through July, APWA will unveil education in 12 key public works focus areas. The series features sessions on relevant topics—most of which were selected for PWX 2020 in varying formats to maximize learning and engagement.

View all 2020-2021 Spotlight On... Series sessions >

November 10, 2020
1:00–4:30 p.m. CT

Attend three Operations & Maintenance sessions for one low price! Registration is $50 for Members and $75 for Non-Members. Registration discounts are available when registering groups and for the entire annual series. Participants are eligible for up to 0.3 CEUs for this program.

Register for November      Register for Annual Series

Workforce for the Workforce: Integrating a Work Order Management System with GIS for Mobile Inspections

Speakers: Shauncey Battle-Williams, Jody Tarvin-Hall

Conducting site inspections in the field through a typical work order management system has its challenges. This presentation will explore the City of Atlanta’s Department of Public Works efforts to enhance efficiencies with workflow management and new technology. The City’s existing approach has been segmented with varying degrees of operational success. The process employed used ESRI software applications that read existing databases and tied directly to GPS-enabled handheld devices. Too often, recording and reporting work orders was seen as a success while deployment and incident completion lagged far behind. With the new technologies, connecting a user’s work request flowing to work completed has been unified. This session will help other municipalities and stakeholders embrace new methodologies without the cost of deleting existing practices and procedures.

Proficiency Level: Introductory

Learning Objectives:
1. Modernize service request workflow.
2. Justify feasibility of moving to this form of a work order management system.
3. Deploy Workforce for ArcGIS for field inspections.

Pavement Preservation: Roads in Jeopardy!

Speaker: David Orr

Pavement preservation is an excellent way to maintain and improve roads and streets. The key is to select the right treatment at the right time in the right place. Come join the fun and see if you can select the proper repair technique for your highways.

Proficiency Level: Applied

Learning Objectives:
1. Select the proper treatment for preserving a pavement.
2. Identify safety practices associated with pavement preservation activities.
3. Separate preservation work from more extensive operations.

Empowering Employees to Achieving Organizational Excellence

Speakers: Bret Hodne, Matt Dolan, Kevin Hensley

This session will explore the journey that the City of West Des Moines Public Services embarked on to change the culture within its organization and the results that have been achieved. The organization started down the road with the implementation of a City-wide Quality Initiative several years ago. Based upon the success of this program, the City continued to seek out enhanced methods to empower all levels of staff to be part of this overall cultural shift. While the agency has realized tremendous success, it also experienced some challenges along the way. The speakers will share the experiences they have encountered while on this journey to achieve organizational excellence.

Proficiency Level: Advanced

Learning Objectives:
1. Explore some of the successes and challenges associated with cultural change.
2. Implement change and deal with resistance to it within your organization.
3. Discuss generational and demographic trends in the workplace.

Small Cities/Rural Communities Perspective On Operations & Maintenance

November 4, 2020
Noon1:00 p.m. CT

SC/RC Perspective: Maintain Performance During Unexpected Times

Public works operations and maintenance staff excel when routines and standard procedures are in place, but public works rarely has the luxury of working without unexpected disruptions. Join the discussion on challenges and opportunities for operations and maintenance staff in small cities and/or rural communities, especially when dealing with unexpected situations.

November SC/RC Sponsor:

Help staff excel with public service software from SeeClickFix that tracks resident concerns from request to action.

Registration is FREE for Members and Non-Members. You can register for the entire year of programming or by each individual program.

Register for November      Register for Annual Series

Third Thursday Advocacy Jam: Operations & Maintenance

November 19, 2020
2:303:30 p.m. CT

This fall’s elections in the U.S. and the start of the second session of the 43rd Parliament in Canada may bring significant changes to the political landscape, potentially affecting legislative and regulatory policy concerning public works. PWX@Home November’s focus on Operations & Maintenance highlights the need for federal workforce development policy to help provide a pipeline of skilled operators across a wide range of public works professions. Please join the APWA Government Affairs team for an overview of the election’s impact, potential policy developments in Congress and Parliament, an update on workforce development policy, and an interactive discussion of these issues. Please come with your thoughts on what issues Congress and Parliament should address in the new year, the needs of the public works workforce, and any other questions or experiences you would like to share. We look forward to hearing from you – join the conversation!

Registration is FREE for Members and Non-Members. You can register for the entire year of programming or by each individual program.

Register for November      Register for Annual Series

Winter Maintenance Operator Certificate — Live Online Workshop

November 17 and 18
9:00–11:00 a.m. CT

Due to the popularity of the October session, APWA is giving you another chance for your staff to participate in this program. This four-hour certificate program is targeted towards those staff in the trucks performing winter operations, including operators, crew leaders, and foremen. The program focuses on snow and ice control materials and how they work, equipment, and operations.  

Hear from speakers who developed this program, many of whom are current or former operators themselves. The format blends the best of live face-to-face with the convenience of online learning. The workshop will be held over one week, two days a week with two-hour class sessions. The later start time is ideal for agencies in the Alaskan or Pacific time zones. Live sessions will be recorded, and participants can either go back and revisit material later or catch up on a session they missed.

*To register large groups (20+) for this program, please email education@apwa.net for an alternative registration process.

Learning Objectives:
1. Discuss the basics of winter operations and apply essential winter operation for operators.
2. Identify common winter materials and how they work.
3. Explain the different winter equipment available and its upkeep and determine the benefits of enhanced communication between fleet personnel and operators.

Introductory pricing is available: $50 for Members and Non-Members.

Register for November

Let's Talk ROADEO!

November 12
10:00 a.m. CT

Join us for a lively chat about all things roadeo with the APWA National Equipment Task Force. Bring your questions and stories to share, whether you are interested in holding a chapter roadeo, participating in one, or already have one.

Registration is FREE for Members and Non-Members.

Register Here

On Demand eLearning Opportunities

Public Works Math 101: Calculating Concrete and Asphalt

When it comes to calculating the amount of concrete to pour or asphalt to spread, you can’t afford an “Oops!” moment because you over- or under-estimated how much you needed. If—like most of us—you slept through high school geometry, and “volume” refers to how loud the TV is, and “area” describes the rug on your dining room floor, APWA can help you brush up on your math skills. With "Public Works Math 101," you’ll be calculating area and volume in no time. Even better, this in-depth instruction provides hands-on training you manage at your own pace without ever having to set foot in a classroom or spend a fortune on tuition.

The course learning aids include pre- and post-assessment tools, online presentations, reading assignments, practice exercises and a course evaluation.

CEUs: eligible for .1 CEUs upon course completion.

After completing this course, participants will be better able to:

  • Identify the terminology and formulas that are used when calculating area and volume.
  • Calculate how many cubic yards of concrete would be needed to pave a given area, such as a driveway or parking lot.
  • Calculate how many tons of asphalt would be needed to pave a given area, such as a driveway or parking lot.
  • Explain the necessity for converting cubic feet to cubic yards (concrete) and pounds to tons (asphalt).

Learn more >

Purchase From APWA Store


APWA and the National Local Technical Assistance Program Association (NLTAPA) have a formal partnership for the purpose of fostering a safe, efficient, environmentally sound transportation system. Our goal together is to improve the skills and knowledge of local transportation providers through training, technical assistance, and technology transfer.

NLTAPA is a not-for-profit organization representing and serving the 52 LTAP and TTAP Member-Centers in the United States and Puerto Rico. The LTAP/TTAP Centers comprise an established network of transportation centers throughout the country with a mission of identifying and disseminating the latest in technology and training to local transportation policy makers or transportation professionals in the field. Primary areas of LTAP/TTAP service delivery are roadway safety, infrastructure management and maintenance, worker safety, and organizational excellence.

Check out NLTAPA’s monthly event calendar >

NLTAPA has compiled some of the best resources for online learning from across the country on their website. These resources are drawn from all level of government, from Federal to Local, as well as some of the most up to date learning modules and videos from private and academic partners.

Search Resources

Vista Equipment Training

APWA has teamed up with VISTA Training, Inc. to offer valuable Instructor Kits, e-learning courses, and online videos for equipment operators with special discounts for APWA members.

Learn More

Members' Library Highlights

Members can access recordings of Click, Listen, & Learn programs, content from past conferences, and specific e-books and publications on demand 24/7 through the Members' Library. We'll feature three to four exciting programs related to the month's highlighted technical area.

Empowering Maintenance Workers to Lead Innovation from the Field
Two maintenance workers for the City of Olympia wanted to build an automated valve-turner that would save money, increase efficiency, and reduce repetitive motion injuries. The lead worker took a risk on the idea and, with management support, he managed the team's workloads and schedules and gave the workers the resources to build and test their idea. Learn how the lead worker was able to manage concerns from other employees, keep the whole team motivated, and encourage creativity and innovation.

Let the Operators Take the Lead on Everything!
The City of Des Moines internal Winter Maintenance Committee includes representatives from the snowplow operator team, giving them a platform to impact decision-making about the total winter operations program. Operators have taken the lead in developing driver training, scheduling and performing equipment calibration and maintenance, and recommending operational changes. Operators have also established on Operator Coffee Hour where they discuss new equipment and products, troubleshoot issues, and go over policies and procedures.

Operations and Maintenance Training
The City of Gainesville, Florida, is dedicated to the training and professional development of its public works operations and maintenance staff. Representatives from the City will present three modules from its highly respected operations and maintenance training program. Join them as they provide ready-to-use tools that will help you be more successful at work. You'll get tips for increasing your skills and knowledge in leadership/team building, project management, and supervision. For those who would like to learn about how to improve upon your organization's existing training program or would like to establish operations and maintenance training based upon the City of Gainesville's model, the speakers will also discuss Gainesville's Progression Through Training Program including its components and the benefits to both staff and the organization. This three-hour session will open your eyes as to what is possible for you in developing your own operations and maintenance career path and for increasing the productivity and effectiveness of your operations and maintenance division.

Public Works Stormwater Summit: Operations & Maintenance
This session features case studies on best practices for the operations and maintenance of stormwater management programs.

Trending Technologies/Roving Reporter

Trying to keep up with the latest and greatest #trendingtech in public works? You're in luck! APWA is highlighting a new trending technology by way of our Talking Top Tech webinars, Roving Reporter Education Series, and new resources and programs. You can even share your own Roving Reporter videos on social media using #APWARovingReporter.

Unmanned Aircraft Systems (UAS) Toolbox
Unmanned Aircraft Systems (UAS), commonly referred to as drones, was one of APWA’s Top Trending Technologies in Public Works for 2018. APWA has created a variety of educational offerings about UAS and compiled them in this toolbox.

LiDAR Toolbox
Three types of Light Detection and Ranging (LiDAR) equipment will be presented in the Toolbox: Mobile, Stationary, and Aerial.

Career Development/Workforce

Chapter Forum: Starting and Running a Public Works Academy

Tuesday, November 17, 2020
1:00-3:00 pm CT

One of the biggest challenges facing public works agencies today is getting viable candidates interested and ready to do the job. Many states have found success by collaborating with local community colleges, LTAP T2 Centers, and local PW experts to launch Public Works Academies. If you are experiencing this challenge, please join us for tips on getting started, challenges along the way, and what they have found successful.

Register Now

Leading From the Frontlines: Training leaders in the field with the Public Works Academy (2018 APWA Reporter article)


CPII logo

Certified Public Infrastructure Inspector (CPII)
For individuals who inspect the construction of public infrastructure and facilities and other types of construction work and materials to ensure compliance with plans and specifications.

Exhibitor Showcase

Check out the Exhibitor Showcase to find the best resources for public works, as well as informational videos and product information. Be sure to vote for the Best New Product and learn from subject matter experts in the Technology and Exhibitor Solutions Theaters!

Visit the Exhibitor Showcase

Thank you to our Welcome Sponsor:

Operations & Maintenance Resources

PW Self-Assessment: Operations & Maintenance Toolbox — Coming Soon
This Toolbox series is your introduction to APWA’s PW Self-Assessment. Each month a new topic will be highlighted through self-assessment checklists, model practices from APWA accredited agencies, and educational resources. Self-assessment is a valuable tool for determining how an agency's policies, procedures, and processes compare to recommended practices identified by nationally recognized experts in the field of public works. Public works self-assessment provides opportunities for continuous improvement for your overall operations, ultimately leading to better quality of life for your community.

Publication Highlights

Each month two to three publications or products will be highlighted from the APWA Store corresponding to the monthly technical area.

APWA Red Book on Qualifications-Based Selection Guidelines
Is it quality or low bid control your agency's decisions when contracting for engineering and architectural consultants? APWA's Red Book discusses the case for qualifications-based selection (QBS) and teaches readers how to conduct interviews, evaluate candidates, formulate and manage contracts for professional services.The Red Book has been one of APWA's most widely used publications of the last 25 years.

SPECIAL OFFER: For a limited time only, purchase the APWA Red Book at a 20% discount. Use the Coupon Code RED20 at checkout. Offer available November 1-30, 2020.

Public Works Administration: Operations
APWA’s new “Blue Book,” a companion to Public Works Administration: Supervision and Management, focuses on the external environment of public works with such issues as finance, law, and fundamentals of government. It also includes an overview of public works operations and concludes with one of the most important aspects of public works leadership—creating the future.

This book includes a look at strategic planning, systems thinking, policy development, and other vital forward-looking techniques.

This book supports APWA Public Works Institute Units 6-11. 

Public Works Administration: Supervision and Management
This successor to APWA's 2008, highly successful Public Works Administration expands on a subject only minimally covered in that book—the management of people. It is no longer enough for a public works leader to be technically competent. Successful public works managers and supervisors also must have the ability to lead, manage, inspire, and communicate. This publication—the "Yellow Book"—discusses supervisory techniques; delves into basic management, communication, and leadership skills; and considers dimensions of community service and customer orientation skills.

This book supports APWA Public Works Institute Units 1-5.

Committee News

The new Operations and Maintenance Task Force as a subset of the Professional Development Committee will develop a strategy focusing on:

  • Ensuring that qualified candidates are available to fill operations and maintenance positions.
  • Identifying APWA’s role in providing training and resources to operations and maintenance staff.
  • Highlighting operations and maintenance training programs currently offered by APWA chapters across the country.
  • Spotlighting Public Works Academies and providing open forums for idea exchanges.
  • Developing a framework for chapters to develop their own training programs and/or Academies.
  • Enhancing collaborations with partners like the National Local Technical Assistance Program Association (NLTAPA) and Local Technical Assistance Programs (LTAPs).