What is a Click, Listen & Learn?
It is APWA's series of interactive Internet educational programs. Hear it through your speaker phone; see it on your PC. Each program is led by top experts in the field who convey new ideas, new methods, and new technologies in a fast-paced two hour time frame.
Where is it held?
Right in your own office. All you need is a speaker phone for the audio portion and Internet connection for the visual portion. If you are hosting or need to train a group of 5 to 25 or more, you will need an LCD projector to hook up to a laptop or PC, a screen, and a separate phone line with speakers for the conference phone.
Are there additional charges?
Not for members. However, there is limited "seating" so spaces can be reserved on a first come-first-serve basis. There is a $175 per connection fee for non members. The number of people in the room viewing the program is up to you. The call-in line is a toll-free 800 number. Multiple connections at one location will require an additional registration. Please call the Click, Listen & Learn team at 800-848-APWA for more information.
Can the audience ask a question?
Definitely. Through use of the online Q&A chat box, questions can be keyed in directly from your computer to the presenter(s) and answered during the designated Q&A segments during the live program. Additionally, interactive polling questions throughout the program give you an idea of how your peers throughout North America are responding to the same issues facing you.
Should I encourage all staff to attend?
Absolutely! The true benefit of this medium is that you can gather office and field personnel together in one spot so that all information is heard and understood uniformly. Post program discussions are encouraged to determine how the lessons learned in the broadcast can apply to your city or agency.
Do I need to involve my IT Department?
Not necessarily. You are using only a phone and an Internet connection. Complete connection instructions will be sent to you via email approximately a week in advance of the program. There will always be an option to participate in a test the week of the program. There may be occurrences where an add-in is needed for the program – such as an updated version of Flash. Running the test on the instructions will indicate any additional installs. The software that is used is "firewall friendly," so you should not have any problems.
Where does the content for Click, Listen & Learn programs come from?
The Click, Listen and Learn program content is developed by the APWA Technical Committees (Asset Management, Emergency Management, Engineering & Technology, Facilities & Grounds, Fleet Services, Leadership & Management, Solid Waste Management, Transportation, Utility & Public Right-of-Way and Water Resources Management). Program topics vary, but typically focus on relevant public works topics with universal and practical applications, for example: new or innovative ideas or practices, tools for addressing critical issues, emerging trends, innovative methods and technologies, and/or ideas on how to improve agency practices.