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Membership and Chapter Support Team

Most APWA and CPWA chapters are run by volunteers.  The membership and chapter support team at APWA is ready to assist chapters and branches with day-to-day issues and to serve as a link between the national headquarters and the chapter/branch.  Wondering who to contact?  Here’s a brief explanation of each person’s key responsibilities.  They can be reached by email to chaptersupport@apwa.net or by calling toll free at 800-848-2792 (or 816-472-6100).

Christina CarterChristina Carter, Chapter Accountant
  • Analyzes chapter and branch financial reporting in order to meet compliance guidelines
  • Fulfills chapters' and branches' requests for certificates of insurance
  • Reviews contracts for chapters and branches
Justina CoxJustina Cox, Senior Compliance Manager
  • Files state business registrations and annual reports, including state charitable business registrations
  • Files and monitors state and provincial taxes
  • Support related to risk management, legal matters, and insurance compliance
Brad PattersonBrad Patterson, Membership Manager
  • Strategizes with chapters to focus on membership recruitment and retention efforts
  • Works with chapters to provide membership reports and data to support growth and retention
  • Manages the association's outreach resources to young professionals including serving as the staff liaison for the Young Professionals Committee and the Student Outreach Network
Brian Van NormanBrian Van Norman, CAE, Director of Membership
  • Oversees the creation and implementation of strategies to support membership recruitment, engagement and retention efforts
  • Directs the delivery of chapter vitality to APWA's 63 chaptres and more than 90 branches
  • Facilitates strategic planning and leadership development programs for chapters and branches
Rhonda WilhiteRhonda Wilhite, Awards and Chapter Relations Associate
  • Provides support to chapter leaders in addressing inquiries and managing Chapter Leader Resources website and community
  • Coordinates the promotion, nomination and selection process for APWA national awards program
  • Works with chapters to support local awards program efforts and chapter-to-chapter mentoring
Ashley WilsonAshley Wilson, Associate Director of Membership
  • Leads the association's efforts to create a comprehensive member experience through customer service and the technology including APWA websites; coordination of tools, resources and benefits to engage, recruit and retain membership
  • Logistics and program manager for the Council of Chapters
  • Manages member data collection to use for strategies to further member engagement