APWA Store Refund & Shipping Policy

Questions? 
Contact bookstore@apwa.net or call 1-800-848-2792. 

Refund Policy

The American Public Works Association strives to provide useful, current information to its members and customers. If you should have a problem with any item in your order, we encourage you to offer us the opportunity to ensure that you are satisfied. Print products may be returned within 30 days of the invoice date, properly packaged and in saleable condition. A copy of the packing slip or invoice must be included with your return.

Photographs, software, CD-ROMs, and DVDs may not be returned. Returns of training program materials (participant/learner/student manuals, instructor/facilitator manuals, etc.) will be assessed a 25% restocking fee. A full refund will be granted for all other returned print products except for specifically marked packages. Shipping and handling charges are non-refundable.

We appreciate your attention to our policy and look forward to providing you quality products and service.

Shipping Policy

For orders shipped in the United States and Canada shipping rates are based on total weight and shipment destination.  Contact bookstore@apwa.net (or 800-848-2792) about International shipping.

All prices in U.S. dollars.


Expedited shipping is available for an additional cost.  Pricing provided at order checkout.