The Water Research Foundation (WRF) recently release a set of tools based upon the Effective Utility Management project.  The Effective Utility Management Collaboration has developed a series of tools designed to help water and wastewater utilities advance effective utility management practices. The new tools are designed to simplify the Findings and Recommendations for a Water Utility Sector Management Strategy and make the recommendations easier for utility managers to understand and implement at their facilities. Each of the new tools are organized around the 10 Attributes of Effectively Managed Utilities and the 5 Keys to Management Success identified in the Findings and Recommendations for a Water Utility Sector Management Strategy that was released in May 2007.

 

The WRF project identified best practices and metrics used by water (water and wastewater) utilities to support each of the ten attributes of effectively managed water utilities; developed and documented a framework and methodology for utilities to evaluate the attributes; and created an Excel-based tool that they can use to conduct a self-assessment for internal performance benchmarking. For each of the ten attributes, the tool helps a utility identify areas where it can undertake activity to improve its performance. Performance measures are defined so that utilities can track their progress in achieving performance goals in areas they define as high priority. The tool allows utilities to track both the level of performance achieved and the degree of implementation within their organizations for each performance measure.

 

Within each practice area, at least one performance measure is defined so that utilities can track their progress in achieving performance goals in areas they define as high priority. The tool allows utilities to track both the level of performance achieved and the degree of implementation within their organizations for each performance measure. 

 

To read the Performance Benchmarking for Effectively Managed Utilities click here.

To access the Recommended Approach for Conducting a Self-Assessment Using the Effective Utility Management Framework click here