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Fleet Services Committee developing "Top 10 Fleet Performance Measures"
Karen D. Bloodworth
Technical Services Program Manager
APWA Kansas City Office
Fleet managers are inevitably called on at some point to prove that they are providing a level and cost of services that are at least comparable to peer organizationsâ€”if not with those that are recognized as industry leaders. The Fleet Services Committee of APWA recognized that many fleet managers could use assistance in preparing to respond to this question. As a result, the Committee decided to form a Task Force of volunteers including experienced fleet managers, consultants, and other fleet management professionals to develop the "Top 10 Fleet Performance Measures."
Implementation of a system of meaningful key performance measures is one of the most important management initiatives that a fleet services organization can pursue. By keeping score, as it were, a system of performance measures enables a fleet manager to know where his organization stands in relation to established goals, standards, and commitments to customers. In short, a properly designed performance measurement system can help fleet managers objectively demonstrate that their program is providing value-added services that further the greater interests of the agency the program serves. Performance measurement also allows an organization to: